DIGITAL EDITION
MAGAZINE SECTION
MID-YEAR ANALYSIS
Softdisk Findings: Growth Projections for March 2025...
COVER STORY
Power Electronic Industry Analysis Year Ending March 2023...
EDITORIAL
UPS Industry Records 5.7% Growth...
SPECIAL
Classification of UPS Battery - a Costly interruption?...
SOFTWARE
WINDOWS 7 : Too good a software...
BUSINESS
Retailing Market : Now making a statement...
FEATURE
Gender Equity : Not an even match...
TECHNOLOGY
Technology : The new education Enabler...
NETWORKING
Evolution and Direction of Intelligent Network Architecture...
INTERNET
Wireless IP-based communications architecture...

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COVER STORY
Power Electronic Industry Analysis Year Ending March 2023
SD USERS` SATISFCATION SURVEY AWARDS, 2023
SAMPLE SIZE OF 8,206 RESPONDENTS

Findings of the SD USERS` SATISFACTION SURVEY 2023 suggest that today`s  customer is very price & quality concise. The higher rating customer is extremely quality conscious still he wants good value for money and thinks UPS to be an integral part of the computing system while at the lower end too the myth "that customer is price sensitive though remains but is now wanting large backup as work from home culture is at vogue. At the higher end specially in case of Big Data, Robotics, & Defense an innovation & scalability becomes the key.

Now UPS companies has started making Defense grade UPS systems in Modular configurations & that to all "Made in India", as the government is in full swing to implement  "Atmanirbhar Bharat Initiative", more so as 63% of the Defense Procurement budget is meant for domestics purchase.

The survey shows that power protection equipment customers in India primarily evaluate product reliability, maintenance and service capabilities while selecting power protection equipment and hence companies with presence (having a service center) nearer the installation are preferred, this is more true in case of large installations, this is also evident with more higher end UPSs are now being sold by Indian UPS companies compared to earlier.

In the SME segment, suppliers need to actively anticipate the customer needs and offer pioneering solutions with assured services. Manufacturers that leverage this opportunity to distinguish themselves from other peers are likely to gain a strong competitive advantage. Today most corporate are willing to pay a premium for a truly reliable product rather than take the risk of suffering outrages by compromising on quality. 

Softdisk believes, though Power continuity & Quality still are the key mantra for success of a UPS System albeit it is the ability of the company to customize its product to customers satisfaction which will turn the tide in its favor.

Energy saving is  going to be huge factor in determining the success of UPS equipment.   "Manufacturers will need to be more creative and proactive in identifying and grasping presently unexploited opportunities in the field of energy saving. With all suppliers already providing high value to their clients and competition being intense, energy saving differentiation - although very difficult to achieve - will be key to accessing new markets.

With increasing value of space, there is an increased focus amongst the new age customers to incorporate higher wattage per cubic inch and demand high power factor for higher efficiency. This is where the Indian manufacturers had lost  the plot, but are now catching up with their Chinese & Taiwanese counterparts. With rack mounted version even the high end UPSs are coming with small foot print.

New vendors who want to position themselves in the Indian Power Conditioners and transient voltage surge suppressors markets can not take the easy way out of R&D as any thing Chinese which used to be cheap is not favored, even the established once have enhanced their capabilities by bringing in indigenous technology. This years survey clearly indicates that trading their way out to win market is no longer going to yield success in future, a few may suceed but most will fail. Softdisk has always been trying its level best to educate the end-users. We have always maintained that it is for the manufacturers who have to identify the users` need and provide with cost effective, long term solutions to address them. No wonders, the end-users have positioned us as Power Quality Consultants. Our mission is to forge partnerships between Power Protection Equipment manufacturers & end users.

Over all 187 companies responded to our survey as we reached 340 companies & professionals using products of these companies giving SD Ratings 106 of them. For this Softdisk sent over 15100 direct mailers. The result of the survey are based on 8206 responses received to our elaborate questionnaire. The questionnaire in poll format was made available at www.sdawards.in & also sent thru emails. Efforts were not limited here. Our executives visited nearly 241 installations across various locations through out India, and also over 709 successful telephone call were made to purchase heads & company`s of various installations, for this purpose separate call center services were hired.

This year the survey findings were analyzed more analytically by firstly bifurcating Online & Line Interactive UPS manufacturers separately. UPSs were further bifurcated into Three Phase and Single Phase products in to various kVA categories, measured separately on Quality, After Sales Service, Pre Sales End User Education, Technology advantage vis-a-vis Cost effectiveness which Softdisk considers a must. The manufacturer must be able to identify the need of the end user and feed them with requisite information that will enable them to decide from the plethora of products available in the market, to actually have a quality product at a good enough price.

In the online UPS category it is still the online parallel redundant dual conversion technology which rules the roost also in vogue is the Online UPS with Regressive topology for regenerative loads when it comes to high-end mission critical applications. However at certain places Solar Energy solutions have gained some acceptance.

Your magazine is the first to come out with Complete Solar Industry Survey with SD`s Top 5 Rooftop Solutions Providers & Top 3 SPCU Manufacturers, OffGrid/Hybrid & Grid-tie Solar Solutions Providers, separately for the year 2022-23.

As usual we have updated the SD RATINGS, with stale companies earlier in the list being removed and new companies included which serves as a benchmark for quality & price-worthiness.

 

May this survey allows the end-users to take correct decisions, which help their business in the long run.


Best in Product Quality
FUJI ELECTRIC FALCON SERIES
HYKON GALAXY SERIES

Best in After Sales Service
SWICHING AVO
FUJI ELECTRIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
POWERONE
HYKON

Best in Pre Sales End User Education
UNILINE

 

As the above chart indicates Fuji Electric emerged with top honors securing (94%) satisfaction ratings.

Hykon India clinched the 2nd spot in the above 200 kVA ratings in the 3 Phase category securing (93%).

Switching AVO emerged Third in this years overall satisfaction ratings securing (92%.)

Close on the heels was the Powerone Micro Systems claiming the 4th Spot in terms of percentage points securing (91.5%).

Uniline entered the Three phase high end category by clinching 91% satisfaction points.

Fuji Electric & Hykon India Limited were adjudged Best in Product quality in that order respectively.

Switching AVO along with Fuji Electric & were adjudged Best in After Sales Service.

However Powerone & Hykon India were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Uniline was credited with Best in pre sales end user education.


Best in Product Quality
FUJI ELECTRIC, FALCON SERIES
HYKON, GALAXY SERIES
SWITCHING, AVO ONLINE

Best in After Sales Service
SWITCHING AVO
FUJI ELECTRIC

Best in Technology Advantage vis-a-vis Cost Effectiveness
FUJI ELECTRIC
POWERONE
TECHSER POWER

Best in Pre Sales End User Education
TECHSER POWER

As the above chart indicates Fuji Electric emerged with top honors securing (95%) satisfaction ratings.

Hykon India clinched the 2nd spot in the 60 to 200 kVA ratings in the 3 Phase category securing (94%).

Switching AVO emerged Third in this years overall satisfaction ratings securing (93%.)

Close on the heels was the Techser Power claiming the 4th Spot in terms of percentage points securing (93%).

Powerone entered the Three phase high end category by clinching (92%) satisfaction points.

Fuji Electric, Hykon India Limited along with Switching AVO were adjudged Best in Product quality in that order respectively.

Switching AVO along with Fuji Electric & were adjudged Best in After Sales Service.

However Fuji Electric, Powerone, Techser Power were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Techser Power was credited with Best in pre sales end user education.


Best in Product Quality
FUJI ELECTRIC (FALCON SERIES)
HYKON INDIA (HYKON)

Best in After Sales Service
AVO FUJI

Best in Technology Advantage vis-a-vis Cost Effectiveness
AVO FUJI
POWERONE

Best in Pre Sales End User Education
TECHSER POWER
ALPHA
POWERONE

As the above chart indicates Fuji Electric emerged with top honors securing (94%) satisfaction ratings.

Switching AVO emerged Second in this years overall satisfaction ratings securing (93%.)

Close on the heels were the Techser Power Solutions & Powerone Micro Systems claiming the 3rd Spot securing (92%) points.

Hykon entered the 4th Spot Three phase by clinching (91.5%) satisfaction points.

Alpha entered the 5th Spot Three phase by clinching (90%) satisfaction points. Fuji Electric & Hykon India were adjudged Best in Product quality in that order respectively.

Switching AVO along with Fuji Electric & were adjudged Best in After Sales Service.

However Switching AVO, Fuji Electric, & Powerone, were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Techser, PowerOne & Alpha was credited with Best in pre sales end user education.


Best in Product Quality
FUJI ELECTRIC
TECH UPS, TECHSER

Best in After Sales Service
FUJI ELECTRIC
AVO

Best in Technology Advantage vis-a-vis Cost Effectiveness
FUJI ELECTRIC
UNILINE

Best in End User Education
TECHSER
NEXUS

As the above chart indicates Fuji Electric emerged with top honors securing (94%) satisfaction ratings.

Switching AVO emerged Second in this years overall satisfaction ratings securing (93%.)

Close on the heels were the Techser Power Solutions & Powerone Micro Systems claiming the 3rd Spot securing (92%) points.

Electronics & Controls and Uniline Energy Systems took the 4th Spot Single phase by clinching (91.5%) satisfaction points.

Nexus entered the 5th Spot in the Single phase catagory by clinching (90%) satisfaction points.

Fuji Electric & Techser Power were adjudged Best in Product quality in that order respectively.

Switching AVO along with Fuji Electric & were adjudged Best in After Sales Service.

However Fuji Electric, & Uniline were adjudged Best in Technology Advantage vis-a-vis Cost Effectiveness.

Techser & Nexus was credited with Best in pre sales end user education.


Best in Product Quality
MICROTEK,
LEGEND Series

Best in After Sales Service
MICROTEK UPS
UNILINE

Best in Technology Advantage vis-a-vis Cost Effectiveness
ELENT
FUJI ELECTRIC

 

As the above chart indicates Microtek LEGEND topped the chart with (94%) satisfaction levels.

Uniline came second in the over all rating with (93%) satisfaction level in this years satisfaction rating.

Next in line was Fuji Electric bagging overall 3rd spot by clinching (92.5%) satisfaction level.

Elent Electronics bagged the 4th spot by clinching 92% satisfaction level.

Hykon India bagged the 5th spot by clinching 91% satisfaction level.

Microtek LEGEND Series was adjudged best in product quality in this years satisfaction ratings.

However it was Microtek & Uniline which emerged as the best in terms of After Sales Service.

Elent Electronics & Fuji Electric were credited with Best in Technology Advantage vis-a-vis Cost Effectiveness in this year customer satisfaction ratings.
 


 

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SD Awards
SD's UPS AWARDS
SD Awards 2023
Survey Highlights
SD's Power Electronic Industry Analysis, year ending March 2023
How They Faired
SD's Top 10
Power Electronic Companies
SD's Top 10
Indian Power Electronic Companies
SD's Top 5
Online UPS Manufacturers
SD's Top 3
Line-Interactive UPS Manufacturers
SD's Top
Home UPS/CVT/Inverter Company
Special Awards
SD's UPS SURVEY
SD's UPS Users' Choice Awards 2023
Companies to Watch
SD Users' Satisfaction Rating
SD's SOLAR AWARDS
SD's Solar Market Analysis 2023
SD's Top 5, Indian Rooftop Solutions Company of the year ending March 2022-2023
SD's Top 3, Indian Grid Sharing Solar Power Solution Provider of the year 2022-2023
SD's Top 5, Indian SPCU (Non String) Manufacturers of the year 2022-2023
SD's Top 3, Indian Off-Grid / Hybrid Solar Power Solution Provider of the year 2022-2023